Cluster Streamlines SaaS and Asset Management with Josys when Hiring 100+ Employees

About Cluster

Cluster runs a metaverse platform where users can attend virtual concerts, conferences, or game events with others in immersive 3D environments. 

As one of Japan’s most innovative entertainment-tech companies, Cluster continues to grow rapidly, adding over 100 new team members in just one year. With that growth came the need to modernize internal systems, reduce manual workload, and tighten control over IT assets.

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The Challenge

Cluster’s headcount was growing fast, but its internal systems weren’t keeping up. IT assets and SaaS accounts were tracked in spreadsheets, which quickly became unreliable as the company scaled. There was no centralized view of who had what, and updates often fell through the cracks.

The IT function didn’t have a dedicated department—just a two-person team juggling multiple roles. SaaS account management was left to individual departments, which made it hard to track usage or revoke access when someone left. Managing hardware was just as difficult. Delays in device returns, missed updates, and outdated records were common.

“With so much growth, we needed to build new systems quickly. Relying on spreadsheets just wasn’t sustainable anymore,” said Morotomi, who leads IT General Affairs.

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The Solution

Cluster explored several IT asset management tools but chose Josys based on ease of use, cost-effectiveness, and internal recommendation from someone who’d used it before.

They started by centralizing device and account tracking into Josys, syncing what they could with app integrations. This gave the team a single view of SaaS usage and hardware assignments—making it easier to maintain security and stay organized during rapid growth.

“Being able to instantly see who has which devices or accounts made a huge difference,” said Morotomi. “It’s not perfect yet, but compared to spreadsheets, it’s a massive step forward.”

Josys helped Cluster avoid overlooked offboarding tasks and reduced the reliance on manual updates. And even though some SaaS apps weren’t supported by API integrations, the visibility and control they gained made day-to-day work much more efficient.

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Key Outcomes

1. Reduced Workload and Management Time

Tasks that once took hours, like checking inventory or tracking down accounts, now happen instantly. Device assignments and SaaS usage can be checked at a glance.

2. Stronger Offboarding and Security Controls

By centralizing account data, Cluster minimized the risk of forgotten accounts staying active. Account deletions are now more consistent and timely.

3. Saves Hours Every Week

With less time spent on chasing updates or cross-checking spreadsheets, the IT team gained back hours every week, freeing them up to work on high-value projects.

4. Better Support for a Fast-Growing Team

With over 70 SaaS tools in use and more being added, Cluster now has a stronger foundation for scale. The team is working toward linking more tools and improving workflow customization.

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Final Thoughts

Josys helped Cluster move from spreadsheet chaos to a more smarter, centralized system just in time for their next stage of growth. While there’s room for improvement with integrations and customization, the impact has been clear: more control, less time wasted, and a stronger foundation for security and scale.

“I’d absolutely recommend Josys to startups or smaller companies without a full IT department,” said Morotomi. “It’s the kind of tool that levels up your team’s efficiency right away.”