Meet Josys AI: Hyperefficient SaaS Management by Josys

Josys recently unveiled Josys AI, a powerful AI suite transforming SaaS management by embedding intelligence directly into IT workflows. With 360° visibility, hands-free automation, and enterprise-grade security, Josys AI empowers teams to scale smarter and safer.

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Here are a few of the premiere AI-powered features added to the Josys platform:  

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AI-Powered Policy Generation & Drift Detection

Managing access policies manually is time-consuming, error-prone, and often leads to over-permissioned users or outdated controls. As organizations grow and SaaS adoption scales, IT teams struggle to keep policies aligned with actual usage and business roles. This misalignment creates security risks, compliance gaps, and unnecessary administrative overhead.

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Our new AI-Powered Policy Generation & Drift Detection feature solves this by automatically analyzing identity data and usage patterns to recommend and create precise access policies by role and department. It continuously monitors for policy drift—unauthorized changes or deviations—and either flags them for review or triggers exception workflows to restore compliance quickly. This gives IT teams real-time visibility and control over access governance, dramatically reducing manual effort while strengthening security posture.

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Shadow AI Discovery

The rapid rise of AI tools has led to a surge in unsanctioned or unvetted applications being used across organizations—often without IT’s knowledge. This “Shadow AI” introduces significant security, compliance, and data privacy risks, as teams experiment with tools that may lack proper controls or oversight. Without visibility, IT can’t assess risk, enforce policies, or ensure safe AI adoption across departments.

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Our new Shadow AI Discovery and Risk Analyzer feature brings these blind spots into focus by automatically detecting AI tools in use throughout your environment. It evaluates each app's risk profile using public data, open-source intelligence, and vendor-specific insights—helping IT teams quickly identify which tools require review, restriction, or approval. With this visibility, organizations can proactively manage AI risk and ensure safe, compliant use of emerging technologies.
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Automated Identity Classification

As organizations scale, managing a growing number of human and non-human identities—like service accounts, bots, and automation tools—becomes increasingly complex. These accounts often go unmonitored, misconfigured, or duplicated, creating blind spots and increasing the risk of unauthorized access or credential misuse. Without clarity on which identities are valid and what access they truly need, IT teams struggle to enforce proper controls and respond to threats effectively.

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Our new Identity Classification and Access Recommendation feature automatically detects and tags both human and non-human identities, assigning confidence scores to help IT assess their legitimacy. It enables teams to accept or reject recommendations and apply the right access permissions, reducing overprovisioning and ensuring stronger identity hygiene. This also streamlines investigations by highlighting duplicate or suspicious identities, allowing IT to focus on what matters most.

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Contract Enrichment for Cost Optimization

Tracking SaaS contracts manually is tedious and error-prone, often leading to missed renewals, unused licenses, or unfavorable terms slipping through the cracks. Without centralized visibility into contract details, IT and procurement teams struggle to optimize costs or negotiate effectively.

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Our new Contract Enrichment for Cost Optimization feature automatically parses uploaded SaaS contracts to extract renewal dates, license counts, and key terms. This information is integrated directly into each app’s profile, with proactive alerts that help teams stay ahead of renewals and cut unnecessary spend.

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Autonomous Ticket Resolution– Coming Soon! 

IT teams are overwhelmed with repetitive SaaS-related tickets—like access requests, license removals, or basic troubleshooting—that drain time and delay response to more critical issues. Manual handling of these standard tasks leads to slower resolution times, reduced efficiency, and higher operational costs.

Our upcoming Autonomous Ticket Resolution feature introduces intelligent ITSM agents that can detect, act on, and resolve routine SaaS tickets without human intervention. Seamlessly integrating with platforms like ServiceNow and Jira, these agents streamline workflows, speed up resolutions, and free IT teams to focus on more strategic initiatives.

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Responsible & Contextual AI

• Embedded into Josys’ privacy-first infrastructure: AI tools appear contextually where and when they're needed.
  
  
• Committed to enterprise-grade AI: transparent models, vendor oversight, and no training on customer data without explicit permission.
  
  

The Josys AI Transformation 

Josys AI transforms IT operations by:

• Reducing manual work: Automates tedious governance and identity tasks.
  
  
• Strengthening security posture:  Continuous monitoring of access and AI usage risks.
  
  
• Optimizing cloud spend:  Proactive license and contract management.
  
  
• Boosting IT agility: Intelligent automation that incorporates IT oversight.
  
  

Looking Ahead

Josys plans to expand autonomous support with more ITSM agent features in future updates, further streamlining help desk efficiency and SaaS lifecycle control.  Want to see it in action? Request a demo and explore how Josys AI can power up your SaaS strategy.

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