In our conversations with IT teams and MSPs, a common frustration surfaces: While most organizations rely on Microsoft 365 or Azure AD as their primary identity source for authentication, IT professionals often do not maintain key employee attributes like department or employment status within those systems. Instead, these crucial details typically reside in separate HRMS tools (like SmartHR), leading to identity fragmentation which creates critical gaps in visibility and slows down access management.

Let’s look at how this fragmentation hinders effective Identity Governance and Administration (IGA):

Frustrations with Current Identity Data Source Management

1. The Chaos of Fragmented Systems

Your IT or security team is constantly pulled into time-consuming, manual reconciliation efforts just to confirm who a user is and what their true access level should be. Because identity data is spread across your HRIS, Active Directory, and various cloud applications, you never achieve a single, unified, and complete view of a user's attributes or their history. This effort is non-scalable, prone to errors, and a constant drain on productivity.

2. Slow Security: When Governance Becomes a Risk

Disconnected identity data slows down every security function, which ironically, increases your risk exposure. This leads directly to delayed provisioning and, more dangerously, delayed deprovisioning. That gap creates orphaned and over-privileged accounts, user accounts that remain active and accessible long after a role change or termination. These accounts are low-hanging fruit for attackers and a primary cause of internal data leaks.

Eventually, when the underlying data is unreliable, your mandated access reviews become manual and ad hoc. They demand significant time without providing a high degree of assurance that your access controls are truly secure.

3. The Audit Headache: Compliance at All Costs

The culmination of fragmented data and slow governance is a near-paralysis when faced with audits (e.g., SOC 2, HIPAA, GDPR).

Auditors require a clear, verifiable chain of custody for all access decisions. Disconnected systems ensure you can only provide incomplete context, forcing time-intensive scrambling to correlate data across multiple systems to satisfy the request. Identity is constantly changing, leading to HR-IT misalignment that breaks the audit trail. For MSPs, this process is exponentially harder when trying to manage governance across dozens of clients.

Our Solution for Seamless Identity Data Synchronization

We hear you! Hence, we didn't just build a solution, we built the feature you asked for that seamlessly bridges this exact identity gap.

Until now, Josys only integrated a single data source as the primary source of truth. With this new capability, we eliminate that single-source limitation by allowing you to integrate a secondary external data source (EDS) (like HRMS tools) to automatically enrich and reconcile your user profiles.

This isn't just two separate syncs, it's smart consolidation:

1. Attribute-Level Mapping: You can now configure precise mapping to pull the best data for each specific attribute. For example, pull the User ID from your IdP and the Department/Employment Status from your HRMS.
2. Automatic Reconciliation: Josys auto-syncs data from both systems, ensuring every profile is complete and accurate without manual intervention.

The Payoff: A Unified Pane of Identity

The immediate benefit is a unified identity pane that provides a consolidated, accurate view of all user attributes.

This new capability directly translates into three major gains for your team:

• Definitive Single Source of Truth (SSOT): Josys becomes the verified SSOT, giving you absolute confidence in the data driving your access decisions.
• Time and Cost Savings: Say goodbye to spending hours manually reconciling profiles across disparate systems.
• Enhanced Security and Compliance: Accurate, real-time data from two sources ensures faster deprovisioning and better compliance readiness for audits. It also unlocks autonomous workflows that rely on additional attributes to facilitate the employee lifecycle.

Ready to ditch manual data checks and step up your Identity Governance workflows? Book a demo for an enhanced multi-source sync today!

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